Effective Communication Skills and Crisis Management
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Effective communication at work can help us work better with our peers, colleagues and subordinates. It can help us operate within a team and expect better results. Internal and external Communication is important for the public image of our school/organization. Crisis management is part of our Communication Strategy. To deal with a crisis we need to learn to distinguish the sort of crisis we face, which are the appropriate tools to use for mitigating damage, or even turn the crisis into an opportunity. 
Learning Outcomes 
- Identifying a Crisis
- Effective communication at work
- School leaders managing communication effectively
- Non verbal communication
- Dealing with a crisis
- Social media and other external communication; building a sense of community
- Body language
- Emotional Intelligence